Customer Support | Harte Hanks


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Making it memorable

Customer Support

Keeping your customers happy is fundamental to driving revenue and elevating the power of your brand. And in a world where customers have more choice than ever, the best possible service matters the most. From contact center and lead generation to retention and brand loyalty, we focus on the complete customer experience, putting customers at the heart of absolutely all that we do. Our unique approach blends deep insight with workforce planning, training, comprehensive multichannel support and advanced technologies – to make sure your brand serves up memorable, positive experiences at every step of the customer journey.

Our top tips for creating slick customer interactions, using innovative technology

Customer Support in action

How building and training a team of 7,000 agents exceeded customer expectations by 430%

With a large entertainment provider gearing up to launch a subscription service to millions of customers, they needed a contact center that could scale quickly to handle all customer inquiries and offer technical support. We partnered with them to provide customer care across multiple channels: social, phone, email and chat. How? By sourcing and training 7,000 agents in a tight timeframe, surpassing customer expectations by 430%, and reducing handle times.

With a large entertainment provider gearing up to launch a subscription service to millions of customers, they needed a contact center that could scale quickly to handle all customer inquiries and offer technical support. We partnered with them to provide customer care across multiple channels: social, phone, email and chat. How? By sourcing and training 7,000 agents in a tight timeframe, surpassing customer expectations by 430%, and reducing handle times.

THE FULL STORY

See how we can improve your interactions, enhance your customer experiences and optimize your business results.