Entertainment Marketing Services | Harte Hanks
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Entertainment

Support new and existing fans with a flexible customer care solution.

Streaming of major sports and entertainment events are growing at warp speed, and a consumer’s streaming experience is often defined as much by the support they receive as the actual event itself. So it’s critical to offer consistent, positive support experiences for new and existing fans—from subscription to inquiries to contact center response times. Our flexible, scalable customer care solutions keep fans happy, from opening day and beyond.

Great Assist from a
Sports Content Provider

One low-cost, data-driven solution supported 100% of this client’s customer support interactions across all major channels—resulting in 20% growth year over year.

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Our Contact Center team rapidly delivered a customer support launch solution that empowered our client to monitor and react to ongoing customer feedback.